Service Innovation

Data analytics, customer centricity, innovation – the memes we can’t seem to shake

Data and analytics are the means to an end. Unless your business is data analytics, the reason for you to excel in this discipline is for your organisation to survive, learn and grow. In the age of digital disruption, customer centricity and innovation have become the memes for company transformation programs to ensure the organisation …

Data analytics, customer centricity, innovation – the memes we can’t seem to shake Details »

Delivering a more meaningful customer experience

Good Customer Experience (CX) can mean many things to different people. While it’s not exactly rocket science to pinpoint the general levers of customer experience, at an individual level we might weigh these factors differently. For example, at a restaurant I tend to prioritise my impressions of the food and general atmosphere over the service. Reading …

Delivering a more meaningful customer experience Details »

Scroll to Top