Leadership

View a tagged selection of People-First tools and resources from Hargraves Institute. This list tags content about leadership

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Embracing manager-as-coach: leading in a rapidly changing world

Once upon a time, managers were promoted because they demonstrated the technical skills required by the team members they were to manage. Their primary role was to transfer the skills needed to complete known and discrete tasks and roles. They progressed because they had the answers to the questions, and they communicated through clear instructions,

Embracing manager-as-coach: leading in a rapidly changing world Details »

Allan Ryan, innovation coach

People first, technology second. Leadership in changing times.

This blog is a preliminary report of an action learning project. Hargraves Institute has been coaching the leadership team of an ASX company for nearly 12 months. Performance has been strong, with sales and the share price higher today than 12 months previous. At program commencement, an executive offsite activity highlighted what was necessary to

People first, technology second. Leadership in changing times. Details »

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How to question the future together? Together, question the future of work.

The technology tsunami and market disruption are changing many aspects of how we work. Leaders and teams are being challenged to understand and then undertake new ways of working. The pace of change means that leaders are unable to keep up or be experts. Importantly, new ways of working mean that leaders no longer need

How to question the future together? Together, question the future of work. Details »

Smiling faces, happy customers, happy staff

Employee Experience, the secret to Customer Experience

Organisations constantly try to understand their customers and how to serve them better. We all know that improved customer experience through serving customers better means more sales and improved financial performance. The figures are well and truly in. Customer Experience (CX) is, of course, a priority, with customer surveys dominating the scene for decades and

Employee Experience, the secret to Customer Experience Details »

Allan Ryan facilitating a team workshop

What’s the value of an Innovation Coach?

Let’s face it. Innovation is hard work. It demands nurturing from your organisation’s leadership and support for your innovation leaders. But skill and competence are no guarantee of success. An innovation coach provides valuable support to help leaders improve their performance and become successful innovation leaders. Further, an innovation coach can help leaders gain a

What’s the value of an Innovation Coach? Details »

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