What’s the question most leaders are afraid of?

Innovation, Strategy and Risk (Part 1) The recent turbulence of our market has a well-established ruthlessness in decimating long loved institutions. Brands once considered to be indomitable, such as Kodak, Nokia and Australia’s automotive industry, are disappearing faster than the Amazon; whilst Uber, AirBNB, and, somewhat ironically, Amazon Inc, are exploding in scale, dominance and…

Why do some organisations get innovation while others struggle to make it happen?

Innovation is anything that is new that, when implemented, adds value, with the emphasis on “when implemented”. Innovation is not hackathons, it’s not implementing idea management systems. IDEAS exist everywhere in organisations. It’s implementing good ideas that organisations struggle with as too often they are encumbered with focussing on ‘business as usual’. I was reminded…

Customer Experience Innovation

Gartner predicts that by 2018, more than 50% of organisations will redirect their investments to customer experience (CX) innovations? This prediction makes sense to me as common-sense suggests that for any organisation struggling with innovation initiatives a good place to start is improving customer experience (CX). As a focus for change CX projects can and…

Innovation and engagement on a shoestring

  A question many organisations ask is, “how can I innovate with no budget?”. Following research from AIM (Australian Institute of Management) which claims that “…firms with proven innovation performance are three times more likely to have higher levels of cash flow, cost advantages and long-term competitive advantage (i.e. productivity)”, we again observe the adage…

Tools for avoiding a Kodak Moment

“In this century, the definition of insanity is doing the same thing over and over again and expecting the same result.“ Allan Ryan, Executive Director Hargraves Institute Most businesses realise they can no longer operate successfully using the approach they took five, or even two, years ago. They understand that customers lose interest or forget about…