Innovation & your organisation

 

Tough Problems – A Collaborative Approach

As a community, we’ve been helping members with those problems. The ones that are essential to your success but are proving hard to solve. At Hargraves, we call them ‘tough problems’. They: prevent you from achieving your long-term ambition have previously prompted solutions that although haven’t completely failed, haven’t really succeeded either don’t attract the…

Sharing the secret to happy customers

Organisations are constantly trying to understand their customers and how to serve them better. We all know that improved customer experience through serving customers better means more sales and improved financial performance. The figures are well and truly in.   Customer Experience (CX) has been the battle ground of this century with customer surveys dominating…

ideas management forum

The hot topic! Idea management systems

In this Collaborative Circle, Hargraves facilitated it’s first Idea Management Leaders Forum, with leaders from 18 diverse organisations representing over 100,000 employees across corporate and government. The hot topic was the introduction and ongoing operation of formal idea management systems. Key messages for leaders responsible for idea management implementation was discussed, with insights summarised below….

Mitigating Risk in Corporate Innovation

Interview with Mark Cohen, CTO, Domain.com.au  by Annette Dockerty. Domain, the property brand of Fairfax Media, is seen as the growth engine for the media organisation, figures for 2015 include 37% digital advertising revenue growth and 38% growth of revenue from Domain.com.au. In this interview with Domain CTO Mark Cohen, we explore how he addresses the challenges in…

What’s the question most leaders are afraid of?

Innovation, Strategy and Risk (Part 1) The recent turbulence of our market has a well-established ruthlessness in decimating long loved institutions. Brands once considered to be indomitable, such as Kodak, Nokia and Australia’s automotive industry, are disappearing faster than the Amazon; whilst Uber, AirBNB, and, somewhat ironically, Amazon Inc, are exploding in scale, dominance and…

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