Innovation Mindset

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May the best team win

Teams, mindset and performance. Nowadays it’s almost impossible to avoid being a member of a team. If you’re not on an official team at work, chances are you function within one, one way or another. Today’s teams are different from the teams of the past: They’re far more diverse, dispersed, digital, and dynamic (with frequent changes…

Sharing the secret to happy customers

Organisations are constantly trying to understand their customers and how to serve them better. We all know that serving customers better means more sales and improved financial performance. The figures are well and truly in.   Customer Experience (CX) has been the battle ground of this century with customer surveys dominating the scene for decades…

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Fast, Smart and Connected – The Future of Work

“Every invention is driving us to be faster, smarter and more connected and changes us in ways that it is difficult to anticipate” says Professor Genevieve Bell in the Boyer Lectures 2017. With AI, robotics, digitisation and data disrupting the jobs we do, the skills we need and the ways we work, what does this…

Innovation mindset

How to be better at work?

It’s funny. In every workshop I run, I learn something too. More often than not, it’s a valuable lesson or insight from participants. This is the great benefit of our community approach. Knowledge is a two-way process. We recently delivered Innovation Mindset to over 50 participants in workshops spanning Sydney, Canberra and Brisbane. The best…

Why do some work teams outperform others?

I noticed an upcoming conference titled ‘humanification – focus on people. Now and always.’ Too often the focus of leaders continues to be on structural organisations – not empowering those who actually make up those organisations. And data backs this up. Recent Gallup Reports highlighted that only 13% of the workforce were engaged at their…

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