Innovation Mindset

The Search for the Secret Sauce for Innovation Culture

Have you ever wondered what makes some organisations innovative while others use the best available techniques and advice but can’t make it stick? So, I think we’ve found the secret sauce… it’s the mindset of your employees, it’s the way individual mindsets combine to make a healthy team and it’s how the organisation reinforces and …

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A new formula for the future

Where do you start? Ask yourself 3 questions. Do you truly understand the changing needs and aspirations of your customers, non-customers and the wider community in which you operate? Do you work collaboratively in teams and between teams, internally and externally, to deliver better, faster, and with fewer resources? Do you continually transform your business model, …

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Cultivating Super-Minds to Drive and Deliver Strategy

The waves of change are not going to subside anytime soon. As AI and other advanced technologies permeate the workplace, flipping mindsets, learning new behaviours and skills and shaping organisational cultures are causing us to radically rethink work in ways that maximise the intelligence of both humans and machines. Leading companies are recognising that these …

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Sharing the secret to happy customers

Organisations are constantly trying to understand their customers and how to serve them better. We all know that improved customer experience through serving customers better means more sales and improved financial performance. The figures are well and truly in.   Customer Experience (CX) has been the battle ground of this century with customer surveys dominating …

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