Innovation Mindset

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A new formula for the future

Where do you start? Ask yourself 3 questions. Do you truly understand the changing needs and aspirations of your customers, non-customers and the wider community in which you operate? Do you work collaboratively in teams and between teams, internally and externally, to deliver better, faster, and with fewer resources? Do you continually transform your business model,…

Collaboration accounts for more than 70% of innovation

The formula for success is not what you think it is!

February 11th – you know what that means! No? Well, it’s National Inventors’ Day, and we should all celebrate! Without our inventors, where might we be? Humanity’s inventiveness is what sets us apart from every other species on this planet, and it’s through our inventions that we can see our own progress as a species….

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May the best team win

Teams, mindset and performance. Nowadays it’s almost impossible to avoid being a member of a team. If you’re not on an official team at work, chances are you function within one, one way or another. Today’s teams are different from the teams of the past: They’re far more diverse, dispersed, digital, and dynamic (with frequent changes…

Sharing the secret to happy customers

Organisations are constantly trying to understand their customers and how to serve them better. We all know that improved customer experience through serving customers better means more sales and improved financial performance. The figures are well and truly in.   Customer Experience (CX) has been the battle ground of this century with customer surveys dominating…

Innovation mindset

How to be better at work?

It’s funny. In every workshop I run, I learn something too. More often than not, it’s a valuable lesson or insight from participants. This is the great benefit of our community approach. Knowledge is a two-way process. One of the best insights I learned is the comprehension about what makes some people, teams and organisations…

Why do some work teams outperform others?

I noticed an upcoming conference titled ‘humanification – focus on people. Now and always.’ Too often the focus of leaders continues to be on structural organisations – not empowering those who actually make up those organisations. And data backs this up. Recent Gallup Reports highlighted that only 13% of the workforce were engaged at their…

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