What makes a ‘great’ workplace? Is it possible to transform where you work into where you want to work? Making the grade as a ‘Great Place to Work’ means that your employees believe in the management; they feel respected and fairly treated, ie, they feel a high level of trust. It may sound simple, but…
To quote Geoff Watts: “Almost daily, I get requests from organisations looking for Agile coaches. But I don’t know whether they know what they are asking for. And there are not that many people that I know who are qualified in both Agile and coaching that I can recommend. In my opinion, the lack of…
Sustaining success in today’s uncertain, unstable and highly competitive business environment is becoming increasingly dependent on learning, yet most people, and some organisations, don’t seem to know how to learn, never mind know how to develop and coach learning agility. “In an age of rapidly evolving technologies, business models, demographics, and even workplace attitudes –…
In Josh Bersin’s “The Disruption of Digital Learning: Ten Things we have learned” he revealed that employees are feeling “overwhelmed” and in reality, only have “24 minutes a day to learn”. This means that it’s important for organisations to make their time and money count by investing in learning programs that embrace both micro and macro learning elements. These need…
I am often asked by client’s: “how can you coach people to see the future both as a series of threats and as a field of opportunities, that cannot be predicted or controlled?” Knowing that the leadership and teaming paradigms have shifted, there is an increasing need for innovation coaching as a response to this…
People centricity is an important topic. Workplace by Facebook hosted a full house of members and guests including AIG, QBE, CBA, Qantas, Suncorp, Sydney Trains, Primary Health and Health Share to explore and share the most recent wisdom and experiences in employee experience, customer experience and innovation. In true Hargraves tradition, the discussions were open,…
“A champion team will always beat a team of champions.” It’s a popular saying often repeated in sporting and other contexts. I remember hearing it said by numerous sporting coaches and CEO’s alike. The saying proclaims that a team of good players who have played together, bonded and share a common team goal will defeat…
Organisations are constantly trying to understand their customers and how to serve them better. We all know that serving customers better means more sales and improved financial performance. The figures are well and truly in. Customer Experience (CX) has been the battle ground of this century with customer surveys dominating the scene for decades…
Consumer/customer and employee experience are the opposite sides of the same coin. Bringing together ‘people leaders’ from diverse sectors and industries, our recent Leaders Forum explored current people practices across 4 diverse topics: mindset diversity engagement creativity In this complimentary Hargraves Leaders Forum, attendees were keen to understand the latest thinking that links operational excellence…
For some years now, members of our innovation community have been meeting to discuss what the inhibitors are that prevent their organisations from being truly innovative and not just delivering incremental improvements. The message that keeps coming out is that if you truly want to be innovative then you must allow individuals (and not just…