Employee Experience

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People first, technology second. Leadership in changing times.

This blog is a preliminary report of an action learning project currently underway. Hargraves Institute has been coaching the leadership team of an ASX company for nearly 12 months. Performance has been strong with sales and the share price higher today than October 2019. In October 2019, an executive offsite activity highlighted what was necessary…

Janet Sernack

How to develop a more creative, engaged and empowered workplace

Sustaining success in today’s uncertain, unstable and highly competitive business environment is becoming increasingly dependent on learning, yet most people, and some organisations, don’t seem to know how to learn, never mind know how to develop and coach learning agility. “In an age of rapidly evolving technologies, business models, demographics, and even workplace attitudes –…

Successful teams need coaching and leadership

24 minutes a day for your learning to matter

In Josh Bersin’s “The Disruption of Digital Learning: Ten Things we have learned” he revealed that employees are feeling “overwhelmed” and in reality, only have “24 minutes a day to learn”. This means that it’s important for organisations to make their time and money count by investing in learning programs that embrace both micro and macro learning elements. These need…

Innovation at Facebook

Employee Experience Equals Customer Experience

People centricity is an important topic. Workplace by Facebook hosted a full house of members and guests including AIG, QBE, CBA, Qantas, Suncorp, Sydney Trains, Primary Health and Health Share to explore and share the most recent wisdom and experiences in employee experience, customer experience and innovation. In true Hargraves tradition, the discussions were open,…

Sharing the secret to happy customers

Organisations are constantly trying to understand their customers and how to serve them better. We all know that serving customers better means more sales and improved financial performance. The figures are well and truly in.   Customer Experience (CX) has been the battle ground of this century with customer surveys dominating the scene for decades…

Have You Got Time to Innovate?

For some years now, members of our innovation community have been meeting to discuss what the inhibitors are that prevent their organisations from being truly innovative and not just delivering incremental improvements. The message that keeps coming out is that if you truly want to be innovative then you must allow individuals (and not just…

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