disruption

View a tagged selection of People-First tools and resources from Hargraves Institute. This list tags content about disruption

Image of a phone

The Age of Mobility

3 trends for work, workforce and workplace I’m sure you’d agree that the iPhone (first released in 2007) represents a great example of innovation in the modern era. The years since (for both the iPhone and Hargraves which launched in 2006) have been ones of unprecedented change and disruption. Our research of trends and best

The Age of Mobility Details »

Photo - Kodak camera

What’s the question most leaders are afraid of?

Innovation, Strategy and Risk The recent turbulence of our market has a well-established ruthlessness in decimating long-loved institutions. Brands once considered to be indomitable, such as Kodak, Nokia and Australia’s automotive industry, are disappearing faster than the Amazon, whilst Uber, Airbnb, and, somewhat ironically, Amazon Inc, are exploding in scale, dominance and profitability. In a

What’s the question most leaders are afraid of? Details »

Photo - Kodak camera

Identifying your customer’s pain points (before someone else does)

How do you identify where a disruptor will come from? Identify your customer’s pain point/frustration with your current offering. In today’s world, customers are looking to (or already have) take control of whatever challenge they need to address at any given moment. And they are no longer prepared to tolerate poor service or put up

Identifying your customer’s pain points (before someone else does) Details »

Smiling faces, happy customers, happy staff

Delivering a more meaningful customer experience

Good Customer Experience (CX) can mean many things to different people. While it’s not exactly rocket science to pinpoint the general levers of customer experience, at an individual level, we might weigh these factors differently. For example, I tend to prioritise my impressions of the food and general atmosphere over the service at a restaurant.

Delivering a more meaningful customer experience Details »

case study

Is your organisation capable of being disruptive?

One challenging question that has been raised in our community, is “How to develop a step-by-step process for radical change that can be incorporated into a Portfolio Management Approach that balances today’s requirements with future viability”. Two case studies were presented during a collaboration event for leaders facing commercialisation challenges. Cochlear How does Cochlear bring

Is your organisation capable of being disruptive? Details »

Steps for innovation

Why bother with Step Change/Disruptive Commercialisation Projects when Day to Day Stuff is easier to do?

We’ve been privileged to work with organisations where substantial (step) changes have had to be achieved either from a product/service offering or from a business model perspective. Why step change? Organisations get fat and happy looking in the rearview mirror and being naturally proud of what they have achieved. As we all know from driving

Why bother with Step Change/Disruptive Commercialisation Projects when Day to Day Stuff is easier to do? Details »

Shopping Cart
Scroll to Top