disruption

What’s the question most leaders are afraid of?

Innovation, Strategy and Risk (Part 1) The recent turbulence of our market has a well-established ruthlessness in decimating long loved institutions. Brands once considered to be indomitable, such as Kodak, Nokia and Australia’s automotive industry, are disappearing faster than the Amazon; whilst Uber, AirBNB, and, somewhat ironically, Amazon Inc, are exploding in scale, dominance and …

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Identifying your customer’s pain points (before someone else does)

Want to identify where a disruptor will enter? Identify the pain point/frustration that your customer has with your current offering In today’s world, customers are looking to, or already have taken control of whatever functionality they are addressing at the moment. Via Google and Social Media are more knowledgeable about what’s out there and what’s …

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Delivering a more meaningful customer experience

Good Customer Experience (CX) can mean many things to different people. While it’s not exactly rocket science to pinpoint the general levers of customer experience, at an individual level we might weigh these factors differently. For example, at a restaurant I tend to prioritise my impressions of the food and general atmosphere over the service. Reading …

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Is your organisation capable of being disruptive?

The Hargraves Step Change Commercialisation Group discussed the topic “How to develop a step by step process for radical change that can be incorporated into a Portfolio Management Approach that balances today’s requirements with future viability”. Two case studies were presented. Cochlear How does Cochlear bring about disruption to their product offering by using a …

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