Design Thinking

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Does your innovation ‘spark joy’?

Unless you’ve been living under a rock (possibly a messy one) for the past few months, you’ve probably heard of Marie Kondo. This de-cluttering guru has taken the world by storm, ‘sparking joy’, or not, in households across the globe. With January widely regarded as the ‘de-cluttering month‘ for many Australians, like her or loathe…

You say you are customer centric, but are you really?

The phrase “customer centricity” is a bit like the word “innovative”. Organisations say they are but there doesn’t seem to be any activity that exhibits it. Empathy is a key tenet of being customer led or customer inspired. Is empathy for your customers embedded in your culture? Here’s 3 easy ways to show that you…

Six Ways to Be a Design Thinking Disruptor

Are you an organisation that is extremely efficient in what you have always done but sales are lagging or plateauing –  so you cut your costs and prices? Are you a product only based organisation and your customers are continually asking for more of you? Are you an organisation that has not changed for a…

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