customer experience

View a tagged selection of People-First tools and resources from Hargraves Institute. This list tags content about customer experience (CX)

Smiling faces, happy customers, happy staff

Employee Experience, the secret to Customer Experience

Organisations constantly try to understand their customers and how to serve them better. We all know that improved customer experience through serving customers better means more sales and improved financial performance. The figures are well and truly in. Customer Experience (CX) is, of course, a priority, with customer surveys dominating the scene for decades and

Employee Experience, the secret to Customer Experience Details »

Rainforest

From pie charts to random forests. How mature is your analytics function?

Recently, I published a blog on Data analytics, customer centricity, innovation. The memes we can’t seem to shake where I explored which areas of a business tend to benefit most from analytics. And charted what the analytics maturity curve may look like. Where might you be plotted on this curve? In practice, analytics maturity rarely

From pie charts to random forests. How mature is your analytics function? Details »

code AI data analytics

Data analytics, customer centricity, innovation – the memes we can’t seem to shake

Data and analytics are the means to an end. Unless your business is data analytics, the reason for you to excel in this discipline is for your organisation to survive, learn and grow. In the age of digital disruption, customer centricity and innovation have become the memes for company transformation programs to ensure the organisation

Data analytics, customer centricity, innovation – the memes we can’t seem to shake Details »

Photo - Kodak camera

Identifying your customer’s pain points (before someone else does)

How do you identify where a disruptor will come from? Identify your customer’s pain point/frustration with your current offering. In today’s world, customers are looking to (or already have) take control of whatever challenge they need to address at any given moment. And they are no longer prepared to tolerate poor service or put up

Identifying your customer’s pain points (before someone else does) Details »

Smiling faces, happy customers, happy staff

Delivering a more meaningful customer experience

Good Customer Experience (CX) can mean many things to different people. While it’s not exactly rocket science to pinpoint the general levers of customer experience, at an individual level, we might weigh these factors differently. For example, I tend to prioritise my impressions of the food and general atmosphere over the service at a restaurant.

Delivering a more meaningful customer experience Details »

Image - consumer shopping

Identifying and selecting consumer trends

In this highly engaging Collaborative Circle, leading Hargraves’ members explored ‘identifying and selecting consumer trends to drive projects and to bring the voice of the customer into the commercialisation process’. Deloitte Our first presenter, Deloitte, outlined some of the digital age’s big-picture trends that have affected nearly all companies’ business models. The key to responding

Identifying and selecting consumer trends Details »

Shopping Cart
Scroll to Top