Innovation at Facebook

Employee Experience Equals Customer Experience

People centricity is an important topic. Workplace by Facebook hosted a full house of members and guests including AIG, QBE, CBA, Qantas, Suncorp, Sydney Trains, Primary Health and Health Share to explore and share the most recent wisdom and experiences in employee experience, customer experience and innovation. In true Hargraves tradition, the discussions were open,…

People Centricity – Performance, excellence and innovation

Consumer/customer and employee experience are the opposite sides of the same coin. Bringing together ‘people leaders’ from diverse sectors and industries, our recent Leaders Forum explored current people practices across 4 diverse topics: mindset diversity engagement creativity In this complimentary Hargraves Leaders Forum, attendees were keen to understand the latest thinking that links operational excellence…

Customer Experience Innovation

Gartner predicts that by 2018, more than 50% of organisations will redirect their investments to customer experience (CX) innovations? This prediction makes sense to me as common-sense suggests that for any organisation struggling with innovation initiatives a good place to start is improving customer experience (CX). As a focus for change CX projects can and…


With 66% of attendees, representing over 20 industries, rating radicalCX 4 and 5 stars for overall experience, this one-day workshop was a success for the innovation leaders and practitioners participating. Designed as an open conference, the biggest highlight was the opportunity to share and learn from each other during the team-based workshop exercises. Other highlights included: Augmented, virtual and mixed reality demonstrations that gave everyone a chance to experience HTC Vive, Oculus Rift, Microsoft Hololens and Vuforia marker based AR. UTS student poster gallery with 9 research projects on display from the School of Software and the School of Computing and Communication.

Innovation2017 (Sydney)

Join other members and guests to collaborate and network whilst learning from experienced leaders from organisations such as AGL, Australian Institute of Project Management, Brookfield Global Integrated Solutions, CHEP Asia Pacific, CSR Limited, Deloitte, frog Design, Good Design Australia, Practice Insight, Resonate, Telstra and Vice Versa Reality with more to be announced.

  • Prices include GST (*T&C apply :
    28 March  2017 - 29 March  2017
    8:30 am - 4:30 pm