Janet Sernack

How to develop a more creative, engaged and empowered workplace

Sustaining success in today’s uncertain, unstable and highly competitive business environment is becoming increasingly dependent on learning, yet most people, and some organisations, don’t seem to know how to learn, never mind know how to develop and coach learning agility. “In an age of rapidly evolving technologies, business models, demographics, and even workplace attitudes –…

Innovation at Facebook

Employee Experience Equals Customer Experience

People centricity is an important topic. Workplace by Facebook hosted a full house of members and guests including AIG, QBE, CBA, Qantas, Suncorp, Sydney Trains, Primary Health and Health Share to explore and share the most recent wisdom and experiences in employee experience, customer experience and innovation. In true Hargraves tradition, the discussions were open,…

People Centricity – Performance, excellence and innovation

Consumer/customer and employee experience are the opposite sides of the same coin. Bringing together ‘people leaders’ from diverse sectors and industries, our recent Leaders Forum explored current people practices across 4 diverse topics: mindset diversity engagement creativity In this complimentary Hargraves Leaders Forum, attendees were keen to understand the latest thinking that links operational excellence…