It’s been shown that EX = CX, ie, happy employees (Employee Experience) result in happy customers (Customer Experience).

Read our blogs for insights on what’s worked for employees including innovation mindset. Connect with Hargraves to share experience.

How to maximise your time in 2019

As a team leader, how will you spend your time in 2019? If ‘busy’ is the new norm, how you spend your time is an important decision. “Time is the scarcest resource and unless it is managed, nothing else can be managed.” – Peter Drucker The mindset, skillset and toolset of today’s digitally-enabled workplace directly…

Tough Problems – A Collaborative Approach

As a community, we’ve been helping members with those problems. The ones that are essential to your success but are proving hard to solve. At Hargraves, we call them ‘tough problems’. They: prevent you from achieving your long-term ambition have previously prompted solutions that although haven’t completely failed, haven’t really succeeded either don’t attract the…

123Innovate

May the best team win

Teams, mindset and performance. Nowadays it’s almost impossible to avoid being a member of a team. If you’re not on an official team at work, chances are you function within one, one way or another. Today’s teams are different from the teams of the past: They’re far more diverse, dispersed, digital, and dynamic (with frequent changes…