It’s been shown that EX = CX, ie, happy employees (Employee Experience) result in happy customers (Customer Experience).

Read our blogs for insights on what’s worked for employees including innovation mindset. Connect with Hargraves to share experience.

How to maximise your time in 2019

As a team leader, how will you spend your time in 2019? If ‘busy’ is the new norm, how you spend your time is an important decision. “Time is the scarcest resource and unless it is managed, nothing else can be managed.” – Peter Drucker The mindset, skillset and toolset of today’s digitally-enabled workplace directly…

Tough Problems – A Collaborative Approach

As a community, we’ve been helping members with those problems. The ones that are essential to your success but are proving hard to solve. At Hargraves, we call them ‘tough problems’. They: prevent you from achieving your long-term ambition have previously prompted solutions that although haven’t completely failed, haven’t really succeeded either don’t attract the…

123Innovate

May the best team win

Teams, mindset and performance. Nowadays it’s almost impossible to avoid being a member of a team. If you’re not on an official team at work, chances are you function within one, one way or another. Today’s teams are different from the teams of the past: They’re far more diverse, dispersed, digital, and dynamic (with frequent changes…

Janet Sernack

How to develop a more creative, engaged and empowered workplace

Sustaining success in today’s uncertain, unstable and highly competitive business environment is becoming increasingly dependent on learning, yet most people, and some organisations, don’t seem to know how to learn, never mind know how to develop and coach learning agility. “In an age of rapidly evolving technologies, business models, demographics, and even workplace attitudes –…

Diamonds Netball team

24 minutes a day for your learning to matter

In Josh Bersin’s “The Disruption of Digital Learning: Ten Things we have learned” he revealed that employees are feeling “overwhelmed” and in reality, only have “24 minutes a day to learn”. This means that it’s important for organisations to make their time and money count by investing in learning programs that embrace both micro and macro learning elements. These need…

Innovation at Facebook

Employee Experience Equals Customer Experience

People centricity is an important topic. Workplace by Facebook hosted a full house of members and guests including AIG, QBE, CBA, Qantas, Suncorp, Sydney Trains, Primary Health and Health Share to explore and share the most recent wisdom and experiences in employee experience, customer experience and innovation. In true Hargraves tradition, the discussions were open,…