Innovating the Customer Experience to stay ahead of the competition is essential for any B2B or B2C organisation.

Read our blogs for insights on what’s worked and what hasn’t. Connect with Hargraves to share experience.

People Centricity – Performance, excellence and innovation

Consumer/customer and employee experience are the opposite sides of the same coin. Bringing together ‘people leaders’ from diverse sectors and industries, our recent Leaders Forum explored current people practices across 4 diverse topics: mindset diversity engagement creativity In this complimentary Hargraves Leaders Forum, attendees were keen to understand the latest thinking that links operational excellence…

Customer Experience Innovation

Gartner predicts that by 2018, more than 50% of organisations will redirect their investments to customer experience (CX) innovations? This prediction makes sense to me as common-sense suggests that for any organisation struggling with innovation initiatives a good place to start is improving customer experience (CX). As a focus for change CX projects can and…


With 66% of attendees, representing over 20 industries, rating radicalCX 4 and 5 stars for overall experience, this one-day workshop was a success for the innovation leaders and practitioners participating. Designed as an open conference, the biggest highlight was the opportunity to share and learn from each other during the team-based workshop exercises. Other highlights included: Augmented, virtual and mixed reality demonstrations that gave everyone a chance to experience HTC Vive, Oculus Rift, Microsoft Hololens and Vuforia marker based AR. UTS student poster gallery with 9 research projects on display from the School of Software and the School of Computing and Communication.