Being a collaborator

How do things get done in organisations?  For me the most precise and insightful answer comes from Professor Ron Burt in his highly acclaimed book on Social Capital: “Accountability flows through the formal organisation of authority relations. All else flows through the informal relations – advice, coordination, cooperation, friendship, gossip, knowledge and trust. Formal relations…

The Digital Customer – your new channel

While not everyone is a “digital business” as such, we all engage with our customers and users using digital platforms. This week, Hargraves held a Q&A panel event facilitated by Annalie Killian, Catalyst for Magic, AMP which specifically focused on the Digital Customer. This event was organised in response to specific questions relating to digital…

Your Best Day at Work!

Think about your ‘best day at work’. When you were fully engaged, you knew what was expected, you had the resources and materials to do great work and the activity was directly linked to your organisation’s strategy, goals and important outcomes. These days are the reason you get out of bed every morning to go…

Why bother with Step Change/Disruptive Commercialisation Projects when Day to Day Stuff is easier to do?

I’ve been privileged to work with organisations where substantial (step) changes have had to be achieved either from a product/service offering or from a business model perspective. Therefore it has been fantastic to sit in on the Step Change Commercialisation Group and these blogs will summarise their findings and my perspectives on these findings. Why…

How do you Create and Select Good Projects?

The Hargraves Step Change Commercialisation Group addressed this issue with Selleys and Tom Davenport (with his Coca-Cola Amatil (CCA) experiences) by sharing their experiences with this challenge. Selleys outlined how they are spread across many markets in Hardware, DIY, Auto, Trade, Household and a market that they are developing in BBQ Cleaning (Who cleans their…

Productivity Chickens and Innovation Eggs

What came first – the chicken or the egg? This age old question can also be applied to productivity and innovation. In the recent Australian Institute of Management/Melbourne University survey “Innovation. The New Imperative”, Prof Danny Samson analysed results from over 1500 surveys from AIM members. The results can be summarised as …”firms with proven…

Make or Buy Innovation At Work?

A lot of companies who are trying to innovate start out by recruiting “talent” – those people who have natural abilities in creativity But what happens to those companies who can’t afford compete for “talent”? Or who are committed to using their existing workforce? How can they build the culture of innovation necessary to survive…

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